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Frequently Asked Questions
Are you a professional manufacturer for medical instruments?
Yes, we are a professional manufacturer specialized in emergency medical products, orthopedic fixators, and rehabilitation therapy instruments.
What quality certifications do your products hold?
Our products are certified by CE, FDA, ISO9001, ISO13485, and meet international standards such as EN 1789 and EN 1865.
What is the typical lead time for an order?
The lead time is normally between 15 to 25 days after the deposit is received, depending on the order size and specifications.
What are the available payment and trading terms?
We generally accept T/T (30% deposit, 70% balance against bill of lading) or L/C at sight. Shipping is typically arranged through major ports like Shanghai.
Do you provide after-sales service and warranty?
We offer a 12-month warranty from the date of receipt. During this period, we provide free spare parts and technical guidance for any necessary replacements.
Is this fixator suitable for both waist and wrist applications?
According to our product parameters, we offer specific models designed for orthopedic fracture fixation at both the waist and wrist sites.