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Frequently Asked Questions
Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients. Shipping charges vary based on volume and destination.
Do you have ISO9001, ISO 13485, and CE approvals?
Yes, we have all necessary certifications including ISO9001, ISO 13485, and CE to ensure international quality standards.
What is the minimum order that we can place?
We expect minimum orders to be at least US$500. However, we understand that customers may need to place smaller sample orders initially to test the products in their market.
Can I buy products not shown but similar to your catalogue?
Of course you can. Simply send us pictures or samples of the required items. Please note that custom requests may require a slightly longer delivery time.
What is the typical lead time for production?
Lead times depend on order volume and specific product requirements. Standard products usually ship within 2-4 weeks after order confirmation.
Do you support OEM/ODM services?
Yes, we accept OEM and ODM requirements. Products can be manufactured under your brand name according to your specific technical specifications.