❓ FAQ
Q Are you a factory or trading company?
We are a Professional Manufacturer specializing in orthopedic surgical solutions and emergency equipment.
Q What are your standard trading terms?
Our standard terms include T/T 30% deposit after order confirmation, with the remaining 70% balance paid against the bill of lading, or via L/C.
Q What is the typical lead time for orders?
Normally, the lead time is within 15-25 days after the deposit has been received.
Q What does your after-sales service include?
We provide a 12-month warranty from the date of receipt. During this period, we supply free spare parts and technical guidance. Beyond the warranty, we continue to provide parts and guidance at cost.
Q Which quality certifications do you hold?
Our products are certified with FSC, CE, FDA, ISO9001, ISO13485, and EN1865.
Q Which port do you ship from?
Our primary shipping port is Shanghai, China.