Frequently Asked Questions
What payment methods do you accept?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
What are your delivery terms and shipping partners?
We ship via major international carriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long does the delivery take?
Generally, it takes about one week if goods are in stock. For items not in stock, it typically takes 15-30 days depending on the order quantity.
Do your products come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts like drill bits and screwdrivers are excluded.
How do you handle shipping and customs clearance for Mexico?
If you have import experience, we ship via standard international express. If you do not have experience, we can provide a service that handles customs and taxes, delivering directly to your door.
Are there specific shipping options for the United States?
We can ship directly to the United States. For orders valued at less than 600 USD, there is typically no additional tax required.
DTRX Orthopedic Implants
